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Careers with CabMaster
Customer Support Technician
Positions available: 2
Location: Bayswater VIC
Posted 2nd October 2024
CabMaster Software provides design & manufacturing solutions for the cabinet making industry. We’re expanding into new territories, so we’re looking for 2 new additions to our customer support team.
This role is a fast-paced position in IT to support our customers in their day-to-day use of our software, both onsite and online.
Daily tasks as a team member of CabMaster Customer Support include:
- Assisting our customers with their software questions
- Receiving and making phone calls to customers
- Running 1-on-1 training sessions with customers onsite and online
- Logging software bugs for our development team
- Liaising with management, accounts and sales teams
Our ideal candidate is either an IT graduate with an interest in trades, or a tradesperson with an interest in software/IT. Your application will be strengthened by the following skills:
- Great critical thinking and problem-solving skills
- Clear communication via phone and email
- Can keep a cool demeanour and respectfully use de-escalation tactics
- Outside-the-box thinking
- Strong work ethic
What we can offer you:
- Work as part of our supportive team in Australia
- Start-up and ongoing staff training
- Opportunities for growth and promotion, especially into management and development
- Local and international travel
Training will be provided. Tertiary students coming to the end of their studies and graduates are highly recommended to apply.
Please email your resume to info@cabmastersoftware.com to apply.
Technical Salesperson
Positions available: 1
Location: Remote, Australia
Posted 2nd October 2024
At CabMaster Software, we provide our customers with software that solves their problems, increases their production capabilities and streamlines their design & manufacturing processes. We’re expanding into new territories, so we’re looking for a new addition to our sales team.
The salesperson we are searching for will be driven, a quick learner and customer focused, with strong negotiation skills and an ability to demonstrate our products in a compelling way both in person and online.
The daily tasks of our new CabMaster Salesperson include:
- Preparing for and performing engaging demonstrations of our products
- Contacting leads and following up the sales pipeline
- Occasional cold calling for new lead generation
- Updating our CRM with notes and pipeline progress
- Sending quotes and invoices
- Maintaining rapport with existing customers
- Cultivating relationships with CNC machine manufacturers, material suppliers, hardware companies
- Liaising with management team and accounts
Our ideal candidate has either a background or a keen interest in both IT and trade (especially cabinetmaking), and has the following skills and traits:
- Meeting sales goals
- Closing skills
- Territory management
- Great interpersonal skills
- Clear communication via phone and email
- Grounded and honest with an excited go-getter attitude
- Outside-the-box thinking
- Strong work ethic
What we can offer you:
- Work remotely
- Great team and work environment
- Opportunities for growth and promotion
- Attend trade shows and conventions
- Local and international travel
- Car and phone allowances
- Base salary plus uncapped commission
Please email your resume to info@cabmastersoftware.com to apply.